Grievance Redressal Escalation Matrix
We are committed to addressing all investor grievances promptly and transparently
Grievance Redressal / Escalation Matrix
If you have a grievance regarding our research services, you can reach out to our Support Team for assistance. The escalation matrix below outlines the designated contacts at each level, from Customer Care to the Principal Officer, ensuring your concern is addressed promptly.
Escalation Matrix — Contact Details
| Designation | Contact Person | Address | Contact No. | Working Hours | |
|---|---|---|---|---|---|
| Customer Care | Mr. Amit Kumar | 301, Platinum Plaza, 24-24, Scheme No. 54, Vijay Nagar, Indore (MP) | +91 9926661089 | info@aksresearch.in | Mon–Fri, 10 AM – 5 PM |
| Head of Customer Care | Mr. Amit Kumar | 301, Platinum Plaza, 24-24, Scheme No. 54, Vijay Nagar, Indore (MP) | +91 9926661089 | info@aksresearch.in | Mon–Fri, 10 AM – 5 PM |
| Compliance Officer | Mr. Amit Kumar | 301, Platinum Plaza, 24-24, Scheme No. 54, Vijay Nagar, Indore (MP) | +91 9926661089 | info@aksresearch.in | Mon–Fri, 10 AM – 5 PM |
| CEO | Mr. Amit Kumar | 301, Platinum Plaza, 24-24, Scheme No. 54, Vijay Nagar, Indore (MP) | +91 9926661089 | info@aksresearch.in | Mon–Fri, 10 AM – 5 PM |
| Principal Officer | Mr. Amit Kumar | 301, Platinum Plaza, 24-24, Scheme No. 54, Vijay Nagar, Indore (MP) | +91 9926661089 | info@aksresearch.in | Mon–Fri, 10 AM – 5 PM |
Before Filing a SEBI Complaint
The above details facilitate complainants to approach the concerned Research Analyst before filing a complaint to SEBI. We encourage you to reach us first — most issues can be resolved quickly at this stage.
Regulatory Reference
For further regulatory guidelines, refer to the BSE Circular issued in December 2024:
BSE Circular – December 2024
Escalation — If Unresolved in 21 Days
If your grievance is not resolved within 21 working days, you may escalate it to SEBI's SCORES platform or initiate Online Dispute Resolution (ODR) through the smartodr.in portal.